Patient Access Solution

A stepwise approach to centralized scheduling by offloading
requests
for information, referrals, and appointments.

Augmented Call Center Services to Fit Your Needs

Our Patient Access Solution helps health systems alleviate the friction from patient access pain points. By augmenting your access center with Envera Health’s customized white-labeled services, we help address common patient touchpoints like appointment scheduling and additional call center services. Our Patient Access Solution provides augmented support, customized for where you need it most.

The Envera Health team improves communication between patients and providers to deliver a superior consumer experience while managing costs and increasing the value of your health system’s services. As our team becomes familiar with your scheduling nuances, operational processes and clinical procedures, we’re able to better maximize patient capacity, minimize patient access barriers and enable steady growth of your health system.

Includes:

  • Standard Scheduling (Registration & Insurance Verification)

  • Education & Information

  • Consumer Referrals

  • Appointment Reminders & Re-booking

  • Patient Service Requests

The Envera Health Difference

People Enabled by Technology:  Envera Health provides a one-touch resolution for patients with our custom built CRM, Envera Rose which integrates with your health system’s scheduling platform to give our team a unique, 360 degree view of the patient.

Reporting & Insights: Each health system receives regular reports with detailed insights and analytics to track progress towards their goals.

Quality Assurance: 100% of calls are recorded and reviewed by our Quality Assurance Team to ensure a top-notch patient experience and highest level of service.

7 Advantages to Outsourcing Your Healthcare Call Center

Download The Guide Today

Call centers can generate an ROI of 3:1 by driving revenue and patient loyalty. Your free guide will walk you through the top 7 advantages to outsourcing your healthcare contact center.

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