Healthcare Call Center Management

Healthcare Call
Center Solutions

Managing A Healthcare Call Center Is Difficult

A healthcare call center helps make sure patients are set on a positive path, whether it’s before or after their visit with a physician, hospital or health system. Now more than ever we live in a world where patients have options: they can find another provider if they feel they’ve had an unsatisfactory experience with their health system.

Furthermore, if a patient has an urgent need, immediate access to a physician or nurse is critically important. Managing this connection of provider to patient appears, at first, to be a simple as answering phones and booking appointments.

But is it?

Most systems and practices don’t have the staff, technologies, or workflows to handle the sheer volume let alone any reporting or analytics to provide insights into patient access, engagement or experience. Of the total number of calls how many patients have had delays or even not received the care they need?

Many systems and practices have no idea.

We Can Turn Your Call Center Into a Revenue Center

At Envera Health, we help systems and groups transition from call centers to revenue centers. What’s the difference between the two? Well, let’s get on the same page:

Revenue Center: Organizes itself around higher return on investment with efficient call management for the superior outcome of scheduled appointments as a percentage of total calls.

Call Center: Organizes itself around the management of phone calls without data, insights or training to ensure adequate measurement of return.

Which one does your system or group have?

    Managing Your Healthcare Call Center

    A healthcare call center helps make sure patients are set on a positive path, whether it’s before or after their visit with a physician, hospital or health system.  Now more than ever we live in a world where patients have options: they can find another provider if they feel they’ve had an unsatisfactory experience with their health system. Furthermore, if a patient has an urgent need, immediate access to a physician or nurse is critically important.

    Maximizing Your Patient Access

    Envera Health helps improve communication between patients and providers. This helps improve consumer and physician experience while managing costs and increasing patient loyalty. Our team familiarizes themselves with a system’s scheduling nuances, operational workflow, and clinical processes to help optimize patient capacity, allowing for more availability. In essence, we help eliminate barriers between physicians and their patients and allow for growth opportunities for health systems.

      Are You Considering Building Your Own Internal Call Center?

      Before you make the jump to building complex technology, hiring and training a large staff, and securing a capital expenditure, download our eBook, “Cost Center, Call Center, or Revenue Center?” and find out the best practices (and some pitfalls) we’ve discovered over the past few years with healthcare call centers.

      Are You Considering Building Your Own Internal Call Center?

      Before you make the jump to building complex technology, hiring and training a large staff, and securing a capital expenditure, download our eBook, “Cost Center, Call Center, or Revenue Center?” and find out the best practices (and some pitfalls) we’ve discovered over the past few years with healthcare call centers.

      Learn more about Envera Health’s complete continuum of patient engagement solutions.

      Our Solutions

      Learn more about Envera Health’s complete continuum of patient engagement solutions.

      Our Solutions