Consumer Engagement Line
Optimize marketing efforts with a streamlined conversion strategy to unify your brand and drive growth.
Connect Your Marketing Dollars to Scheduled Appointments
Envera supports a brand unification and growth strategy that can navigate all consumer calls from both digital and direct channels to one, centralized access center. By providing the ability to clearly attribute all calls that come from marketing and awareness efforts, Envera helps health systems develop insights into what consumers are searching for, how they are accessing the system, and where to continue to invest marketing dollars.
We also support re-engagement efforts with all consumers who haven’t completed their interactions to ensure no patient falls through the cracks. Having staff ready to answer calls, our team captures 100% of leads, follows up on them, and generates insights that can be used to improve overall outcomes.
Services Included:
Standard Scheduling
Patient Registration & Insurance Verification
Education & Information
Consumer Referrals
Appointment Reminders & Rebooking
Event Registration, Confirmation & Reminders
Marketing Campaign Support
The Envera Health Difference
Measurable Patient Satisfaction: Ensure patient satisfaction with custom post-call surveys to measure performance
Consultative Expertise & Workflow Design: Enable scalable growth of your organization through operational efficiency
Detailed Reporting & Insights: Utilize valuable insights provided through deep analytics to drive continuous improvement
People Enabled by Technology: Satisfy multiple patient needs in the same call with CRM driven technology
Launching A Weight Loss Surgery Campaign on the Consumer Engagement Line
Download the Case Study Today
Learn how Envera Health’s Consumer Engagement Line helped ensure the best return on investment possible for an Academic Medical Center in the Mid-Atlantic by optimizing marketing efforts and performing outreach to 100% of qualified leads.
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