[Webinar Recap] How Vanderbilt Health’s Marketing Team Led Efforts to Unify the Consumer Experience

When Vanderbilt Health asked how they could improve conversion outcomes for strategic service line growth initiatives, their marketing team knew what they needed: proactive management of the consumer experience.

During a recent webinar, Jill Austin, Vanderbilt University Medical Center’s Chief Marketing Officer, shared Vanderbilt’s story of determination and discussed strategies for showing the incredible value marketing can bring to the health system by starting a movement towards a more unified customer experience.

Watch the live session here and learn how to:

  • Overcome healthcare marketing challenges, optimize opportunities and get results
  • Deepen internal partnerships with clinical operations and IT
  • Become an even more respected member of the planning team
  • Maximize the experience for prospective patients, current patients, and their families

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Women Gain Easier Access to Life-Saving Services with Envera Health

By |Improve Access|

National Women’s Health Week serves as a reminder for all women to make their health a priority. At Envera Health, women’s health is especially important to us. Eighty percent of our workforce are women including four female executives. And it’s because of the incredible women we’ve had in our lives – moms, aunts, teachers and friends, that we’ve become the hard-working, talented and compassionate team that we have here at Envera Health.

Improving Contact Center Service with Data, Incentives and Better Perspective on AI

By |Improve Access|

Here at Envera Health, our mission is to help providers deliver better experiences and build stronger, loyal relationships with their patients. Last month I had the opportunity to attend NICE inContact’s Interactions conference, a three-day event focused on how industry leaders are improving customer support and success in their contact centers.