Each year, healthcare professionals from around the globe converge on The Beryl Institute’s Patient Experience Conference to discuss ways to improve patient care. I had the privilege of attending his year’s conference (PX2019) in Dallas, where I took in several presentations that showed innovative ways healthcare organizations are trying to move the needle on patient experience.
Call centers are hardly a new concept in the ever-changing world of healthcare administration. Based on a 2019 survey by Healthcare Call Center Times, 62 percent of hospitals have a contact center strategy in place. When a whole market is dedicated to consumer convenience, how do healthcare providers know which service to choose? With Envera Health’s impeccable customer service and innovative process’ that drive growth, connect care, and improve access, the choice is simple.
The Virginia chapter of the Medical Group Management Association (VA MGMA) held their spring conference in Richmond last month. One session by Nate Moore, who brands himself the “pivot table guy,” offered insight into using data to find solutions for an issue most physician offices face – unsold appointments.
Inspired by Florence Nightingale’s unrelenting dedication to improving healthcare and her use of data to improve lives, we are proud to introduce Envera Rose, Envera Health’s CRM-Enabled Engagement Center Platform.