Envera Health: Not Your Average Contact Center
Call centers are hardly a new concept in the ever-changing world of healthcare administration. Based on a 2019 survey by Healthcare Call Center Times, 62 percent of hospitals have a contact center strategy in place. When a whole market is dedicated to consumer convenience, how do healthcare providers know which service to choose? With Envera Health’s impeccable customer service and innovative process’ that drive growth, connect care, and improve access, the choice is simple.
Here are 5 reasons why our top-rated customer engagement center is not just your average contact center:
- Custom Fit
No two healthcare providers are the same. Envera Health offers a complete continuum of managed services and hands-on solutions – each custom tailored to meet our clients where they need us most.
- Best in Class Technology
Envera’s unique technology platform allows our agents to support multiple providers and workflows while maintaining the delivery of a personalized experience for patients. Through this platform, our team has visibility to a complete 360-degree patient profile including demographics, communication preferences, upcoming appointments, event information and important clinical reminders specific to each patient.
- Proactive Outreach
Retention is the new growth. While a typical call center may focus on only inbound inquiries, our Care Campaigns offer systematic outreach to patients for preventative health, chronic disease, specialty services, and follow-up care. After just the first few weeks of campaign implementation, clients have seen between 23-43 percent increase in conversion.
- Quality and Quantity
Envera employees love where they work- and it shows. In 2019 alone, our agents have logged over 7.2 million minutes of phone time and have earned a stellar consumer satisfaction rating of 90 percent. Our sunny headquarters in Richmond overlooks the James River and is fully-staffed with highly skilled customer service agents and Registered Nurses who are ready to assist callers at any moment.
Healthcare is made up of opportunities to create meaningful moments. Envera is committed to bringing love and humanity back into the forefront of the industry with our service-first culture. During our annual Truth Lab Forum, we found that the number one value of attendees (healthcare leaders, caregivers, and consumers) was self-transcendence. With each interaction, our agents strive to positively impact the lives of others with compassion.
Want to know more about what makes us different? Schedule an onsite visit and experience our world-class operations first hand!