Humans Of Envera: Linda Taylor
Linda Taylor is a Telephonic Health and Wellness Nurse in Envera’s Engagement Call Center for the Transitions Of Care solution. A caring and compassionate RN, Linda has spent her entire adult life focusing on the well-being of others. Envera is honored to have someone of such experience in this critical position.
Who is the most influential person in your life?
“My mother [because of] her strength and compassion. My mother was the type of person who grew up in The Great Depression and she always saw the goodness in things. She never met a stranger. And she always wanted to learn. I hope that I have all of her qualities.
I’ve been nursing all of my adult life, and because my mother taught me the golden rule, whenever I interact with patients and patients’ families I always try to put myself in their shoes.”
What’s the biggest challenge you face working at Envera?
“Anyone’s that been a nurse is used to being hands on with a patient but at Envera you have to take it to the next level and be able to read between the lines to help patients. Patients don’t know what to tell you, you have to know what to ask. I spent 7 years in poison control, life and death situations, and I apply those skills, along with my Emergency Department experience to overcome patient barriers. I have to be able to adjust myself instead of expecting the patient to change themselves. I’ve taken all my years of nursing and applied them to make a difference.”
What’s one of your proudest moments working at Envera?
“I had a patient who was in his 80’s but was alone due to COVID. [He] had a terrible infection, needed to be admitted to the ICU. I balanced HIPPA requirements with communicating to his family members in order to get this man the help he needed. It was about 15 to 20 minutes of questions in order to get him to the hospital. He went to ICU, which might have saved his life from the infection.
Sometimes all people need are encouragement, education, or just an ear. Over the last 6 months a lot of patients’ only outlet has been the TV set and Envera because they are alone, away from family and can’t go out, especially COVID positive people.”
What difference is Envera making?
“Patients are scared to death of technology and don’t understand virtual appointments, so I make sure to explain to them that if they can answer the phone then they can do a virtual. Envera has bridged the gap to help patients get the care they need. We’re doing the same things we were doing before the pandemic but now it’s at a completely different level.”