At Envera Health, we understand the value of a moment of kindness. Our team of Engagement Center Agents work to create moments of unexpected happiness, relief or comfort during overwhelming and stressful healthcare situations.  

Envera Health’s Erinne Dyer was recently published in the Summer 2018 Management In Healthcare: A Peer-Reviewed Journal, Volume 2 Number 4, a professional journal publishing in-depth, peer-reviewed articles and case studies on leadership, administration and management in healthcare.

This year’s Patient Experience Conference from The Beryl Institute brought over a thousand participants from across the globe together in Chicago.

In May, I had the chance to rub elbows with other contact center experts from industries like banking, hospitality, finance and online shopping (yes, Amazon) at the user conference for NICE inContact in Orlando, Florida.