One of the many things that make Envera Health’s Customer Engagement Center unique is our dedicated staff of registered nurses. In honor of National Nurses Week, we are spotlighting one of our talented team members who helps connect patients to the care they need.

Each year, healthcare professionals from around the globe converge on The Beryl Institute’s Patient Experience Conference to discuss ways to improve patient care. I had the privilege of attending his year’s conference (PX2019) in Dallas, where I took in several presentations that showed innovative ways healthcare organizations are trying to move the needle on patient experience.

Quality health care is a team effort. But what makes a great team? According to a definition used by the World Health Organization, highly effective health care teams share certain characteristics.

What happens to a patient when they are discharged and get home with a 25-page set of instructions? Transitions are happening at an overwhelming time for patients, a time when patients are not able to fully to understand their discharge instructions.