Humans Of Envera: Quentel Smith By: Matt Cricchio September 09 2020 Quentel Smith is a Patient Access Coordinator (PAC) at the Envera Engagement Center and works on multiple solutions and programs. Below is a brief interview with one of our most passionate and dedicated PACs. Who is the most influential person in your life? "My mother. I always live to make my mother proud. She was my driving force and I [...]
A Guide to Healthcare Call Centers: Why They are Critically Important to Patients and Providers By: Matt Cricchio September 02 2020 Call centers have become pervasive in many industries across the nation and the world. Business process outsourcing providers, financial services businesses, consulting services, and many other B2C and B2B businesses leverage call centers to support their various customers. There are now over 28,000 telemarketing and call center businesses in the [...]
Understanding Patient Satisfaction Surveys By: Matt Cricchio August 19 2020 It wasn’t that long ago that the patient-provider relationship was fairly one-sided. Providers and health insurance carriers told patients what to do, what medicine they should take, what specialists they should see, and patients would dutifully comply. They wouldn’t ask what any of these things cost because their health insurance company would be footing the bill. Employers chose the insurance carrier [...]
What is Nurse Burnout and How Does it Impact Patient Satisfaction? By: Matt Cricchio August 5 2020 In a 2017 survey of nurses, nearly two-thirds of respondents said they were suffering from some level of burnout. And that was before the COVID-19 pandemic hit and left nurses and other healthcare workers struggling to treat infected patients while worrying if they are exposing their families to the deadly virus. A recent survey [...]
Want to Keep Your Patients? Focus on Your Patient Satisfaction Indicators By: Matt Cricchio July 22, 2020 As the healthcare industry continues its battle to deliver care during the COVID-19 crisis, one would think restricted access to non-COVID treatment would be raising the frustration level of patients. Surprisingly, that hasn’t been the case. According to poll data from The Beryl Institute and Ipsos, despite the fact that fewer patients are visiting [...]
Forward: Meeting the Needs of the "Next Normal" By: Erinne Dyer April 16th, 2020 Mahatma Gandhi once said, “The future depends on what you do today.” Nowhere is that more relevant than in these uncertain times. The COVID-19 pandemic has us living day to day, studying infection charts, hot spots, and most painfully, death counts. The nature of the disease has had us focusing almost exclusively on the present – what [...]
Reshaping Your Patient Engagement Strategy: Learnings from the Crisis By: Erinne Dyer April 16th, 2020 The COVID-19 crisis currently peaking throughout the country has had an impact on every aspect of our lives, none so great as on the lives of the brave nurses and clinicians battling the virus on the front lines. Meanwhile, as our partners and providers have had to focus on responding to the virus and caring for [...]
Three Strategies to Engaging with Patients During COVID-19 and Beyond…. By: Erinne Dyer March 24th, 2020 The world has been plunged into uncertainty over the spread of the Coronavirus disease (COVID-19) causing extreme anxiety and distress for organizations like yours on the front lines. We are here to help. Envera is working side by side with our customers to create a variety of ways in which to reach patients, inform them [...]
Improving patient experience has become a top priority for healthcare providers in an era of consumer driven care. Here are some of the key reasons why healthcare providers are finding new ways to improve patient experience.
National Women’s Health Week serves as a reminder for all women to make their health a priority. At Envera Health, women’s health is especially important to us. Eighty percent of our workforce are women including four female executives. And it’s because of the incredible women we’ve had in our lives – moms, aunts, teachers and friends, that we’ve become the hard-working, talented and compassionate team that we have here at Envera Health.