Improving patient experience has become a top priority for healthcare providers in an era of consumer driven care. Here are some of the key reasons why healthcare providers are finding new ways to improve patient experience.
National Women’s Health Week serves as a reminder for all women to make their health a priority. At Envera Health, women’s health is especially important to us. Eighty percent of our workforce are women including four female executives. And it’s because of the incredible women we’ve had in our lives – moms, aunts, teachers and friends, that we’ve become the hard-working, talented and compassionate team that we have here at Envera Health.
Here at Envera Health, our mission is to help providers deliver better experiences and build stronger, loyal relationships with their patients. Last month I had the opportunity to attend NICE inContact’s Interactions conference, a three-day event focused on how industry leaders are improving customer support and success in their contact centers.
The Virginia chapter of the Medical Group Management Association (VA MGMA) held their spring conference in Richmond last month. One session by Nate Moore, who brands himself the “pivot table guy,” offered insight into using data to find solutions for an issue most physician offices face – unsold appointments.
Growth goals, gaps in care, access issues, readmission penalties…what’s keeping you up at night?