Forward: Meeting the Needs of the "Next Normal" By: Erinne Dyer April 16th, 2020 Mahatma Gandhi once said, “The future depends on what you do today.” Nowhere is that more relevant than in these uncertain times. The COVID-19 pandemic has us living day to day, studying infection charts, hot spots, and most painfully, death counts. The nature of the disease has had us focusing almost exclusively on the present – what [...]
Reshaping Your Patient Engagement Strategy: Learnings from the Crisis By: Erinne Dyer April 16th, 2020 The COVID-19 crisis currently peaking throughout the country has had an impact on every aspect of our lives, none so great as on the lives of the brave nurses and clinicians battling the virus on the front lines. Meanwhile, as our partners and providers have had to focus on responding to the virus and caring for [...]
Three Strategies to Engaging with Patients During COVID-19 and Beyond…. By: Erinne Dyer March 24th, 2020 The world has been plunged into uncertainty over the spread of the Coronavirus disease (COVID-19) causing extreme anxiety and distress for organizations like yours on the front lines. We are here to help. Envera is working side by side with our customers to create a variety of ways in which to reach patients, inform them [...]
Improving patient experience has become a top priority for healthcare providers in an era of consumer driven care. Here are some of the key reasons why healthcare providers are finding new ways to improve patient experience.
National Women’s Health Week serves as a reminder for all women to make their health a priority. At Envera Health, women’s health is especially important to us. Eighty percent of our workforce are women including four female executives. And it’s because of the incredible women we’ve had in our lives – moms, aunts, teachers and friends, that we’ve become the hard-working, talented and compassionate team that we have here at Envera Health.
Here at Envera Health, our mission is to help providers deliver better experiences and build stronger, loyal relationships with their patients. Last month I had the opportunity to attend NICE inContact’s Interactions conference, a three-day event focused on how industry leaders are improving customer support and success in their contact centers.
The Virginia chapter of the Medical Group Management Association (VA MGMA) held their spring conference in Richmond last month. One session by Nate Moore, who brands himself the “pivot table guy,” offered insight into using data to find solutions for an issue most physician offices face – unsold appointments.
Growth goals, gaps in care, access issues, readmission penalties…what’s keeping you up at night?