Regardless of your role, there are opportunities to create memorable moments for those around you. Managers and supervisors, educators, parents, salespeople and ministers can all create powerful moments. But no one may have as many rich opportunities to deliver powerful moments as those who work in healthcare.
At Envera Health, we understand the value of a moment of kindness. Our team of Engagement Center Agents work to create moments of unexpected happiness, relief or comfort during overwhelming and stressful healthcare situations.
Envera Health’s Erinne Dyer was recently published in the Summer 2018 Management In Healthcare: A Peer-Reviewed Journal, Volume 2 Number 4, a professional journal publishing in-depth, peer-reviewed articles and case studies on leadership, administration and management in healthcare.
This year’s Patient Experience Conference from The Beryl Institute brought over a thousand participants from across the globe together in Chicago.
In May, I had the chance to rub elbows with other contact center experts from industries like banking, hospitality, finance and online shopping (yes, Amazon) at the user conference for NICE inContact in Orlando, Florida.
Today’s healthcare landscape is rapidly changing – more so than anything I’ve seen in the last 15 years that I’ve been working in the industry.
Today’s healthcare landscape is rapidly changing with new competitors constantly entering the market and news dominated by headlines of retail giants dipping their toes in healthcare.
Our bags are packed and we’re ready to hit the road. Over the next few weeks, Envera Health will be here, there and everywhere at conferences and events throughout the country.
Companies like Amazon and Uber have set a high bar for customer experiences. It’s no surprise that today’s health care consumers expect the same type of seamless experience when interacting with their healthcare providers. For healthcare organizations operating in this evolving marketplace, success is not just about being the “best.”
Improving the moments in healthcare that matter most to consumers starts with raw honesty about what can be better. By uncovering what is wrong with our current system, we can find solutions to support today’s consumer demands and build relationships that last.