This past May, I attended the 2019 Patient Experience Symposium in beautiful Boston, Massachusetts. During this three-day event, I connected with healthcare professionals and thought leaders from across the country working to transform the way people experience healthcare. Overall, I had three main takeaways from the event and how I believe we can help to improve the patient experience.
Last Month I had the honor of joining Virginia Hospital and Healthcare Association (VHHA) for the New Virginia Hospital Executive Orientation in Richmond, Virginia. This two-day program, hosted annually by VHHA, welcomes new hospital and health system executives who recently started positions in the state.
In an age of instant gratification, consumers expect convenience, access, and ease from the companies they do business with. But in healthcare, this can be hard to find. Knowing that access and convenience are so important, how can we remove the friction and unify the healthcare experience?
Since day one, the mission of Envera Health has always been simple: to make healthcare better and improve people’s lives. In honor of our third ‘Enveraversary’ we asked some of our team members to share some of their most memorable moments and milestones over the past year.
Call centers are hardly a new concept in the ever-changing world of healthcare administration. Based on a 2019 survey by Healthcare Call Center Times, 62 percent of hospitals have a contact center strategy in place. When a whole market is dedicated to consumer convenience, how do healthcare providers know which service to choose? With Envera Health’s impeccable customer service and innovative process’ that drive growth, connect care, and improve access, the choice is simple.
Inspired by Florence Nightingale’s unrelenting dedication to improving healthcare and her use of data to improve lives, we are proud to introduce Envera Rose, Envera Health’s CRM-Enabled Engagement Center Platform.
The 2018 Truth Report is based on a collection of consumer stories and discussions. This report begins with the results of our story analysis, combined with in-person observations. Following each result, we’ll uncover our insights gleaned from the stories and explain what we learned from sharing these insights with transformation leaders.
Envera Health’s recent webcast reveals great insights into what it will take to transform healthcare for consumers.
Regardless of your role, there are opportunities to create memorable moments for those around you. Managers and supervisors, educators, parents, salespeople and ministers can all create powerful moments. But no one may have as many rich opportunities to deliver powerful moments as those who work in healthcare.
At Envera Health, we understand the value of a moment of kindness. Our team of Engagement Center Agents work to create moments of unexpected happiness, relief or comfort during overwhelming and stressful healthcare situations.