The 2018 Truth Report is based on a collection of consumer stories and discussions. This report begins with the results of our story analysis, combined with in-person observations. Following each result, we’ll uncover our insights gleaned from the stories and explain what we learned from sharing these insights with transformation leaders.
Envera Health’s recent webcast reveals great insights into what it will take to transform healthcare for consumers.
Regardless of your role, there are opportunities to create memorable moments for those around you. Managers and supervisors, educators, parents, salespeople and ministers can all create powerful moments. But no one may have as many rich opportunities to deliver powerful moments as those who work in healthcare.
At Envera Health, we understand the value of a moment of kindness. Our team of Engagement Center Agents work to create moments of unexpected happiness, relief or comfort during overwhelming and stressful healthcare situations.
Envera Health’s Erinne Dyer was recently published in the Summer 2018 Management In Healthcare: A Peer-Reviewed Journal, Volume 2 Number 4, a professional journal publishing in-depth, peer-reviewed articles and case studies on leadership, administration and management in healthcare.
This year’s Patient Experience Conference from The Beryl Institute brought over a thousand participants from across the globe together in Chicago.
In May, I had the chance to rub elbows with other contact center experts from industries like banking, hospitality, finance and online shopping (yes, Amazon) at the user conference for NICE inContact in Orlando, Florida.
Today’s healthcare landscape is rapidly changing – more so than anything I’ve seen in the last 15 years that I’ve been working in the industry.
Today’s healthcare landscape is rapidly changing with new competitors constantly entering the market and news dominated by headlines of retail giants dipping their toes in healthcare.
Our bags are packed and we’re ready to hit the road. Over the next few weeks, Envera Health will be here, there and everywhere at conferences and events throughout the country.