Celebrating Envera Health Nurses: Employee Spotlight

One of the many things that make Envera Health’s Customer Engagement Center unique is our dedicated staff of registered nurses. In honor of National Nurses Week, we are spotlighting one of our talented team members who helps connect patients to the care they need.

Celebrating Envera Health Nurses: Employee Spotlight2019-05-06T18:51:50+00:00

Innovative Solutions For Improving Patient Experience

Each year, healthcare professionals from around the globe converge on The Beryl Institute’s Patient Experience Conference to discuss ways to improve patient care. I had the privilege of attending his year’s conference (PX2019) in Dallas, where I took in several presentations that showed innovative ways healthcare organizations are trying to move the needle on patient experience.

Innovative Solutions For Improving Patient Experience2019-04-29T12:36:42+00:00

Teamwork is the Heart of Health Care

Quality health care is a team effort. But what makes a great team? According to a definition used by the World Health Organization, highly effective health care teams share certain characteristics.

Teamwork is the Heart of Health Care2019-02-06T15:40:51+00:00

How an Improved Discharge Experience Drops Readmissions

What happens to a patient when they are discharged and get home with a 25-page set of instructions? Transitions are happening at an overwhelming time for patients, a time when patients are not able to fully to understand their discharge instructions.

How an Improved Discharge Experience Drops Readmissions2019-02-06T16:05:57+00:00

Key Strategies to Preventing Readmissions

Hospital readmission can be costly in more ways than one, readmissions can have more than just a financial impact on healthcare organizations. Fortunately, there are several strategies that can help prevent readmissions and improve the transition of care.

Key Strategies to Preventing Readmissions2019-02-06T16:12:49+00:00

How to Take Control of Your Medications

Do you feel in control of your high cholesterol or high blood pressure meds? Medication management is as much the patient’s job as it is the job of the healthcare team. But for a patient to be motivated to follow their doctor’s complex post-care instructions, they need to understand why these medications are so important  ̶  for them.

How to Take Control of Your Medications2019-02-06T16:17:45+00:00