Today’s healthcare landscape is rapidly changing – more so than anything I’ve seen in the last 15 years that I’ve been working in the industry.
About Erinne DyerErinne Dyer is a leader in innovative healthcare growth strategies with the unique ability to assess organizational goals, understand operations, build cross-functional teams and achieve measurable success. In addition to the experience she brings from managing corporate communications, marketing, and outreach teams at healthcare systems such as the Cleveland Clinic and Carolinas HealthCare System, Erinne also brings immense passion for creating omni-channel, data-driven, personalized solutions to attract, retain and engage tomorrow’s healthcare consumers. A proud Cleveland native (and loyal Browns fan), Erinne is an avid sports enthusiast and loves watching her two girls in soccer and softball. An avid runner, Erinne has completed over 20 marathons and is now challenging herself with a new goal – running a marathon in all 50 states!
Our bags are packed and we’re ready to hit the road. Over the next few weeks, Envera Health will be here, there and everywhere at conferences and events throughout the country.
When Vanderbilt Health asked how they could improve conversion outcomes for strategic service line growth initiatives, their marketing team knew what they needed: proactive management of the consumer experience.
Companies like Amazon and Uber have set a high bar for customer experiences. It’s no surprise that today’s health care consumers expect the same type of seamless experience when interacting with their healthcare providers. For healthcare organizations operating in this evolving marketplace, success is not just about being the “best.”
When it comes to ease, convenience, cost and customer experience, healthcare lags behind other industries. But the dynamics of the healthcare market are changing. Today’s savvy customers expect to have similar experiences in healthcare and are prepared to walk away if their expectations are not met.
Improving the moments in healthcare that matter most to consumers starts with raw honesty about what can be better. By uncovering what is wrong with our current system, we can find solutions to support today’s consumer demands and build relationships that last.