Want to Keep Your Patients? Focus on Your Patient Satisfaction Indicators By: Matt Cricchio July 22, 2020 As the healthcare industry continues its battle to deliver care during the COVID-19 crisis, one would think restricted access to non-COVID treatment would be raising the frustration level of patients. Surprisingly, that hasn’t been the case. According to poll data from The Beryl Institute and Ipsos, despite the fact that fewer patients are visiting [...]
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Forward: Meeting the Needs of the "Next Normal" By: Erinne Dyer April 16th, 2020 Mahatma Gandhi once said, “The future depends on what you do today.” Nowhere is that more relevant than in these uncertain times. The COVID-19 pandemic has us living day to day, studying infection charts, hot spots, and most painfully, death counts. The nature of the disease has had us focusing almost exclusively on the present – what [...]
Reshaping Your Patient Engagement Strategy: Learnings from the Crisis By: Erinne Dyer April 16th, 2020 The COVID-19 crisis currently peaking throughout the country has had an impact on every aspect of our lives, none so great as on the lives of the brave nurses and clinicians battling the virus on the front lines. Meanwhile, as our partners and providers have had to focus on responding to the virus and caring for [...]
During a Sept. 24 webinar hosted by Becker's Hospital Review and sponsored by Envera Health, leaders from Cincinnati-based Bon Secours Mercy Health discussed how their organization's partnership with Envera Health transformed the patient experience. Read More
Envera Health announced today that the Company’s Board of Directors has appointed David Cerino as new Chief Executive Officer to lead the company into the next phase of growth. David brings decades of experience in ground-breaking healthcare, travel and financial software organizations including Orbitz, Microsoft and Providence St. Joseph Health. Read More
“Today's consumers expect an on-demand marketplace driven by technology. This is expected across all industries, including healthcare. However, where industries such as retail and banking have excelled at meeting consumer expectations, the healthcare industry has not,” said David Cerino, CEO of an omni-channel healthcare engagement company, Envera Health. Read More
Tuesday, September 17, Richmond, Virginia: Envera Health announced today that the Company’s Board of Directors has appointed David Cerino as new Chief Executive Officer to lead the company into the next phase of growth. David brings decades of experience in ground-breaking healthcare, travel and financial software organizations including Orbitz, Microsoft and Providence St. Joseph Health. He has assumed day-to-day leadership of the Company and has also joined Envera’s Board of Directors.
"Stratasan also announced the appointments of former Infor president Ken Walters and former Capario CEO Jim Riley to its board of directors. Riley formerly served as president and CEO of revenue-cycle management services provider Capario, until it was acquired by Emdeon (at which he was general manager). Since leaving that position in 2015, Riley has served as the chairman of Envera Health and as a board member for Ontario Systems and Verisma Systems." [...]
June 12–14 | Atlanta, GA Call Center Leads Talk About their Best Practices, Challenges and Future Initiatives. By the end of the conference attendees will be able to take away concrete ideas that will help them be champion call centers that enhance value to healthcare organizations. www.healthcarecallcentertimes.com
June 3-4 | Philadelphia, PA This two-day event explores the future of insights in healthcare. Attendees will learn how the largest companies in healthcare and pharma are applying disruptive market research methodologies to achieve better business impacts. www.iiexhealth.insightinnovation.org