What is Patient Engagement? A Relationship, Not a Transaction By: Matt Cricchio October 14 2020 What is Patient Engagement? "Patient engagement" is a broader concept that combines patient activation with interventions designed to increase activation and promote positive patient behavior, such as obtaining preventive care or exercising regularly.” – Health Affairs. “Patient engagement is used to describe everything from patient portals to social media strategies, from tracking vitals with wearables to patients actively participating in [...]
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So far Envera Health has created 38 blog entries.
Humans Of Envera: Patricia Savarie By: Matt Cricchio October 07 2020 Patricia (Patti) Savarie is a Telephonic Health and Wellness Nurse in Envera’s Engagement Call Center. Patti has been a nurse for 34 years and embodies Envera's patient-centric mission. We are lucky to have her. Who is the most influential person in your life? "My father. He was always upbeat and a hard worker, [with a] positive attitude and had very [...]
Humans Of Envera: Linda Taylor By: Matt CricchioSeptember 30 2020 Linda Taylor is a Telephonic Health and Wellness Nurse in Envera’s Engagement Call Center for the Transitions Of Care solution. A caring and compassionate RN, Linda has spent her entire adult life focusing on the well-being of others. Envera is honored to have someone of such experience in this critical position. Who is the most influential person in your life?“My mother [because of] her strength [...]
Getting ROI On Your Healthcare Call Center By: Matt Cricchio September 23 2020 To find the best ways to connect with their patients, healthcare organizations often engage in robust debate of potential returns on investment by building a healthcare call center. These careful deliberations are vital. Call centers are complex operations, and the investment, planning, construction and subsequent operation—while also assuring quality staff interactions with patients to achieve that critical connection [...]
Humans Of Envera: Ashley Powell By: Matt Cricchio September 16 2020 Ashley Powell is a Patient Access Coordinator in Envera’s Engagement Call Center. A working mom and wife to a First Responder, Ashley finds meaning in being the critical link that connects patients to the care they need, especially during difficult times. We are proud to have her on our team. Who is the most influential person in your life? “I [...]
Humans Of Envera: Quentel Smith By: Matt Cricchio September 09 2020 Quentel Smith is a Patient Access Coordinator (PAC) at the Envera Engagement Center and works on multiple solutions and programs. Below is a brief interview with one of our most passionate and dedicated PACs. Who is the most influential person in your life? "My mother. I always live to make my mother proud. She was my driving force and I [...]
A Guide to Healthcare Call Centers: Why They are Critically Important to Patients and Providers By: Matt Cricchio September 02 2020 Call centers have become pervasive in many industries across the nation and the world. Business process outsourcing providers, financial services businesses, consulting services, and many other B2C and B2B businesses leverage call centers to support their various customers. There are now over 28,000 telemarketing and call center businesses in the [...]
Understanding Patient Satisfaction Surveys By: Matt Cricchio August 19 2020 It wasn’t that long ago that the patient-provider relationship was fairly one-sided. Providers and health insurance carriers told patients what to do, what medicine they should take, what specialists they should see, and patients would dutifully comply. They wouldn’t ask what any of these things cost because their health insurance company would be footing the bill. Employers chose the insurance carrier [...]
Want to Keep Your Patients? Focus on Your Patient Satisfaction Indicators By: Matt Cricchio July 22, 2020 As the healthcare industry continues its battle to deliver care during the COVID-19 crisis, one would think restricted access to non-COVID treatment would be raising the frustration level of patients. Surprisingly, that hasn’t been the case. According to poll data from The Beryl Institute and Ipsos, despite the fact that fewer patients are visiting [...]
Forward: Meeting the Needs of the "Next Normal" By: Erinne Dyer April 16th, 2020 Mahatma Gandhi once said, “The future depends on what you do today.” Nowhere is that more relevant than in these uncertain times. The COVID-19 pandemic has us living day to day, studying infection charts, hot spots, and most painfully, death counts. The nature of the disease has had us focusing almost exclusively on the present – what [...]