How Using A Bump List Can Help You Navigate COVID-19 By: Matt Cricchio December 2 2020 While the healthcare industry continues to be strained under the weight of a surging pandemic, physicians and practice managers are forced to manage their businesses in very different ways to protect their patients, their margins and their staff. These operational decisions often disrupt schedules, staffing, and patient appointments to create room, ensure safety, and react [...]

Revenue Center vs. Call Center: Can You Grow? By: Matt Cricchio November 17 2020 Call Centers, by definition, don’t grow At Envera Health, we write a lot about the differences between call centers and revenue centers and how we can help systems and groups transition their call centers into revenue centers with our help. Often we find that many systems and groups have already purchased an integrated CRM that smoothly combines [...]

Humans Of Envera: Alla Balabaeva By: Matt Cricchio November 5 2020 Alla Balabaeva is Envera Health's Scrum Master in Product Development. Alla is passionate about connecting patients with the right care, in the right place, at the right time and her work accomplishes this vital mission. Who is the most influential person in your life? "I have to say that there are a number of people who have influenced me over [...]

Humans Of Envera: Rachel Hippchen By: Matt Cricchio October 29 2020 Rachel Hippchen is Envera Health's Communication Ambassador. Her role brings her into contact with every team and, as such, Rachel is an essential part of "the glue" of our culture and community. We admire her hard work and dedication. Who is the most influential person in your life? "My parents. They raised four kids who either graduated college or are [...]

Humans Of Envera: Erinne Dyer By: Matt Cricchio October 23 2020 Erinne Dyer is an original Envera Health founder and Executive Vice President leading our Growth Team. A healthcare industry veteran, Erinne is passionate about changing the industry and lives. Her leadership and can-do attitude are inspirations to all. Who is the most influential person in your life? "My mother. Because she is the most principled, resilient, intelligent, and kind person [...]

What is Patient Engagement? A Relationship, Not a Transaction By: Matt Cricchio October 14 2020 What is Patient Engagement?  "Patient engagement" is a broader concept that combines patient activation with interventions designed to increase activation and promote positive patient behavior, such as obtaining preventive care or exercising regularly.” – Health Affairs. “Patient engagement is used to describe everything from patient portals to social media strategies, from tracking vitals with wearables to patients actively participating in [...]

Humans Of Envera: Patricia Savarie By: Matt Cricchio October 07 2020 Patricia (Patti) Savarie is a Telephonic Health and Wellness Nurse in Envera’s Engagement Call Center. Patti has been a nurse for 34 years and embodies Envera's patient-centric mission. We are lucky to have her. Who is the most influential person in your life? "My father. He was always upbeat and a hard worker, [with a] positive attitude and had very [...]

Humans Of Envera: Linda Taylor By: Matt CricchioSeptember 30 2020 Linda Taylor is a Telephonic Health and Wellness Nurse in Envera’s Engagement Call Center for the Transitions Of Care solution. A caring and compassionate RN, Linda has spent her entire adult life focusing on the well-being of others. Envera is honored to have someone of such experience in this critical position. Who is the most influential person in your life?“My mother [because of] her strength [...]

Getting ROI On Your Healthcare Call Center By: Matt Cricchio September 23 2020 To find the best ways to connect with their patients, healthcare organizations often engage in robust debate of potential returns on investment by building a healthcare call center. These careful deliberations are vital.  Call centers are complex operations, and the investment, planning, construction and subsequent operation—while also assuring quality staff interactions with patients to achieve that critical connection [...]

Humans Of Envera: Ashley Powell By: Matt Cricchio September 16 2020 Ashley Powell is a Patient Access Coordinator in Envera’s Engagement Call Center. A working mom and wife to a First Responder, Ashley finds meaning in being the critical link that connects patients to the care they need, especially during difficult times. We are proud to have her on our team. Who is the most influential person in your life? “I [...]