Want to Keep Your Patients? Focus on Your Patient Satisfaction Indicators By: Matt Cricchio July 22, 2020 As the healthcare industry continues its battle to deliver care during the COVID-19 crisis, one would think restricted access to non-COVID treatment would be raising the frustration level of patients. Surprisingly, that hasn’t been the case. According to poll data from The Beryl Institute and Ipsos, despite the fact that fewer patients are visiting [...]

Forward: Meeting the Needs of the "Next Normal" By: Erinne Dyer April 16th, 2020 Mahatma Gandhi once said, “The future depends on what you do today.” Nowhere is that more relevant than in these uncertain times. The COVID-19 pandemic has us living day to day, studying infection charts, hot spots, and most painfully, death counts. The nature of the disease has had us focusing almost exclusively on the present – what [...]

Reshaping Your Patient Engagement Strategy: Learnings from the Crisis By: Erinne Dyer April 16th, 2020 The COVID-19 crisis currently peaking throughout the country has had an impact on every aspect of our lives, none so great as on the lives of the brave nurses and clinicians battling the virus on the front lines. Meanwhile, as our partners and providers have had to focus on responding to the virus and caring for [...]