Improving patient experience has become a top priority for healthcare providers in an era of consumer driven care. Here are some of the key reasons why healthcare providers are finding new ways to improve patient experience.
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So far Emma Cross has created 6 blog entries.
Last month, Envera Health hosted the third annual Truth Lab, where healthcare leaders, caregivers, and innovators came together to challenge the way we define patient engagement in today’s current healthcare landscape. This year’s theme "Truths of Engagement" posed the question, what is engagement, really?
In an age of instant gratification, consumers expect convenience, access, and ease from the companies they do business with. But in healthcare, this can be hard to find. Knowing that access and convenience are so important, how can we remove the friction and unify the healthcare experience?
One of the many things that make Envera Health’s Customer Engagement Center unique is our dedicated staff of registered nurses. In honor of National Nurses Week, we are spotlighting one of our talented team members who helps connect patients to the care they need.
Since day one, the mission of Envera Health has always been simple: to make healthcare better and improve people’s lives. In honor of our third ‘Enveraversary’ we asked some of our team members to share some of their most memorable moments and milestones over the past year.
Call centers are hardly a new concept in the ever-changing world of healthcare administration. Based on a 2019 survey by Healthcare Call Center Times, 62 percent of hospitals have a contact center strategy in place. When a whole market is dedicated to consumer convenience, how do healthcare providers know which service to choose? With Envera Health’s impeccable customer service and innovative process’ that drive growth, connect care, and improve access, the choice is simple.