Blog2020-01-09T18:02:54+00:00

Envera Health Blog

Humans Of Envera: Ashley Powell

By |September 16th, 2020|Improve Access|

Humans Of Envera: Ashley Powell By: Matt Cricchio September 19 2020 Ashley Powell is a Patient Access Coordinator in Envera’s Engagement Call Center. A working mom and wife to a First Responder, Ashley finds meaning in being the critical link that connects patients to the care [...]

Humans Of Envera: Quentel Smith

By |September 9th, 2020|Improve Access|

Humans Of Envera: Quentel Smith By: Matt Cricchio September 09 2020 Quentel Smith is a Patient Access Coordinator (PAC) at the Envera Engagement Center and works on multiple solutions and programs.  Below is a brief interview with one of our most passionate and dedicated PACs. Who [...]

A Guide to Healthcare Call Centers: Why They are Critically Important to Patients and Providers

By |September 2nd, 2020|Improve Access|

A Guide to Healthcare Call Centers: Why They are Critically Important to Patients and Providers By: Matt Cricchio September 02 2020 Call centers have become pervasive in many industries across the nation and the world. Business process outsourcing providers, financial services businesses, consulting services, and many [...]

Understanding Patient Satisfaction Surveys

By |August 19th, 2020|Improve Access|

Understanding Patient Satisfaction Surveys By: Matt Cricchio August 19 2020 It wasn’t that long ago that the patient-provider relationship was fairly one-sided. Providers and health insurance carriers told patients what to do, what medicine they should take, what specialists they should see, and patients would dutifully [...]