This past May, I attended the 2019 Patient Experience Symposium in beautiful Boston, Massachusetts. During this three-day event, I connected with healthcare professionals and thought leaders from across the country working to transform the way people experience healthcare. Overall, I had three main takeaways from the event and how I believe we can help to improve the patient experience.
The annual Summit on Healthcare Marketing and Physician Strategies (also known as HMPS) is one of the most anticipated events for healthcare marketers across the country. The three-day summit provides a wealth of information about strategic healthcare marketing, physician relations and digital strategies.
Last Month I had the honor of joining Virginia Hospital and Healthcare Association (VHHA) for the New Virginia Hospital Executive Orientation in Richmond, Virginia. This two-day program, hosted annually by VHHA, welcomes new hospital and health system executives who recently started positions in the state.
In an age of instant gratification, consumers expect convenience, access, and ease from the companies they do business with. But in healthcare, this can be hard to find. Knowing that access and convenience are so important, how can we remove the friction and unify the healthcare experience?