Nancy is a strategic customer service and engagement center professional with over 30 years of experience working with Fortune 50 and smaller organizations throughout 14 states and three countries. She brings broad and deep experience developing and delivering innovative contact center solutions that improve the customer experience, drive business objectives, and improve the bottom line. Nancy uses a systems approach to assess complicated, cross-functional barriers and then creates paths to improvement that span across each organization. Nancy holds a master’s degree in Leadership Development. She has been recognized for developing leaders while creating high-performance, employee-centric, structurally sound call center foundations.
Nancy enjoys designing and remodeling homes, golf, and travel with her husband and two adult children. Originally from Wisconsin, she is an avid Green Bay Packers fan.