Who We Are
Envera Health is committed
to advancing consumer driven care
and making healthcare better.
What We Do
Envera Health partners with health systems to improve the customer experience. By utilizing an advanced engagement center and embracing a unique 360 degree view of the customer, we offer a complete continuum of managed services and hands-on solutions – each custom tailored to meet our clients where they need us most.
Our Approach
Drive Growth
Improve Access
Connect Care
How We Are Different
| Traditional Call Center | The Envera Experience |
|---|---|
| Cost per Call | Shared Growth |
| Limited Consumer Insight | Data-Driven, 360° View of Consumer |
| Multiple Touches | “One Touch” Resolution |
| Limited Integration | Fully-Integrated, Technology Agnostic |
| Limited Connectivity | Proactive Outreach, Coordination |
| Transactional Interactions | Differentiated “Service First” Culture |
| Limited Operational Expertise | Deep Operational Expertise and Guide |
What We Believe
We believe good care must extend into our communities to truly have an impact on the state of healthcare in our country. That’s why as a part of every engagement, we offer one community health program at no charge through our Envera4Good program.
Learn More
Women Gain Easier Access to Life-Saving Services with Envera Health
National Women’s Health Week serves as a reminder for all women to make their health a priority. At Envera Health, women’s health is especially important to us. Eighty percent of our workforce are women including four female executives. And it’s because of the incredible women we’ve had in our lives – moms, aunts, teachers and friends, that we’ve become the hard-working, talented and compassionate team that we have here at Envera Health.
Improving Contact Center Service with Data, Incentives and Better Perspective on AI
Here at Envera Health, our mission is to help providers deliver better experiences and build stronger, loyal relationships with their patients. Last month I had the opportunity to attend NICE inContact’s Interactions conference, a three-day event focused on how industry leaders are improving customer support and success in their contact centers.