Who We Are
Envera Health is committed
to advancing consumer driven care
and making healthcare better.
What We Do
Envera Health partners with health systems to improve the customer experience. By utilizing an advanced engagement center and embracing a unique 360 degree view of the customer, we offer a complete continuum of managed services and hands-on solutions – each custom tailored to meet our clients where they need us most.
Our Approach
Drive Growth
Improve Access
Connect Care
How We Are Different
| Traditional Call Center | The Envera Experience |
|---|---|
| Cost per Call | Shared Growth |
| Limited Consumer Insight | Data-Driven, 360 View of Consumer |
| Multiple Touches | “One Touch” Resolution |
| Limited Integration | Fully-Integrated, Technology Agnostic |
| Limited Connectivity | Proactive Outreach, Coordination |
| Transactional Interactions | Differentiated “Service First” Culture |
| Limited Operational Expertise | Deep Operational Expertise and Guide |
What We Believe
We believe good care must extend into our communities to truly have an impact on the state of healthcare in our country. That’s why as a part of every engagement, we offer one community health program at no charge through our Envera4Good program.
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The 2018 Truth Report
The 2018 Truth Report is based on a collection of consumer stories and discussions. This report begins with the results of our story analysis, combined with in-person observations. Following each result, we’ll uncover our insights gleaned from the stories and explain what we learned from sharing these insights with transformation leaders.