The Truth Lab

The only way to get to better care is raw honesty about what is wrong with our current system— and what we need to do to fix it. The TRUTH Lab is a forum that brings together inspiration, creativity and diversity to speak truthfully about our experiences, collect insight, share knowledge and uncover opportunities to make healthcare better.
Webinar Event! Take the Lead in Unifying the Patient Experience

Webinar Event! Take the Lead in Unifying the Patient Experience

What role does your marketing team have when it comes to the consumer experience? On August 16, join us for an exclusive webinar to hear how Vanderbilt University Medical Center’s Marketing team is leading efforts to unify the consumer experience.
BeHealthyRVA: A Guiding Light for Our Community Health

BeHealthyRVA: A Guiding Light for Our Community Health

Last week was the unveiling of BeHealthyRVA.org—a new, centralized resource for the Richmond community bringing access to the most current publicly available data reflecting the health status of our community and information to help address the needs of our region. Envera, along with Bon Secours, Commonwealth Catholic Charities, VCU Health…
A New Era Consumer-Driven Care

A New Era Consumer-Driven Care

When it comes to ease, convenience, cost and customer experience, healthcare lags behind other industries. But the dynamics of the healthcare market are changing. Today’s savvy customers expect to have similar experiences in healthcare and are prepared to walk away if their expectations are not met...
Make a Winning First Impression

Make a Winning First Impression

PATIENTS ARE CONSUMERS …and today's consumers of healthcare are increasingly unwilling to be "patient" with the system.  
Redefine the Consumer Healthcare Experience

Redefine the Consumer Healthcare Experience

Improving the moments in healthcare that matter most to consumers starts with raw honesty about what can be better. By uncovering what is wrong with our current system, we can find solutions to support today’s consumer demands and build relationships that last.  

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